Thursday, 1 May 2014

2014 May Hacienda Riquelme Newsfeed.........

Optimistic beliefs?
                                
We are frequently asked how all of the problems arose at Hacienda Riquelme Golf Resort and whilst we are not privy to all that has gone on within the confidential committee meetings, we are aware of the communities culture and substantial resort-wide material matters that exist today.

The presidents and the various members of the committee over the last five years have predominately consisted of retired expats that have very little to do having sold up or retired to the resort.

Back home in the UK, they would have had their own properties and gardens to look after, jobs and a local community to interact within. However, at Hacienda Riquelme it is really a ghost town apart from the two busy summer months when the occupancy of the resort grows from less than 100 residents to over 4,000 holiday makers. This was recently commented on and confirmed by a Telegraph Reporter from the UK.

In some parts of the resort it is so quite that even spotting a car moving within the resort is commented upon in the winter months. It can be days and days before anyone sees a new face or for that matter a friendly face out by chance.

So we have a group of expats that are bored out of their minds wanting to be within a committee to relive their boredom. That would be all well if they were to listen to fellow owners suggestions, ideas and problems but this is not an open, honest and transparent resort. It would also be wise if they had the necessary skill sets to manage a multi-million major operational site however, they do not and are lost with the "keys to the sweet shop" attitude.


Time and time again the committee have been asked to live within its means and not spend more than the cash it receives. To chase aggressively each and every debtor and not leave this difficult issue to Resortalia, a local small administration set-up that really does not have the international or for that matter local breadth and knowledge to chase 1.2 million euros of debtors. A clear example is the polaris debt where upon local sub communities were asked not to budget for these garage spaces in the 2015 community fees yet the general resort budgeted for the substantial town centre community fees for polaris based upon the committee decisions!

For every penny spent the committee really need to understand that it is not their money, their pockets but ours, each one of the 1,864 owners within Hacienda Riquelme. Time and time again they have signed contracts with insufficient local expertise or local benchmarked costings resulting in higher prices and profits to a select few companies

They really do need to engage and listen to the locally born population of owners that do have valid opinions and expertise, they can always help if they are ever called upon to be part of the decision making process.

Instead, their views are sidelined and material matters such as the empty lakes, the gardening contract, the workers compound, polaris strips and local costings are never considered.


We have previously called for a boycott of the Sub Community president positions as taking part in thee elections when the sub community presidents are never listened too or communicated too is really a complete waste of time. It is encouraging to note that a substantial number of owners took part in this boycott with the lowest level of attendance at the AGM in March 2014.

As we move forward the committee will move somewhat in our direction as can be seen by the implementation of the EUCC which we have called for some 2007. Now that this is implemented then perchance the golf course may start to pay their community fees having been a free loader for the past seven years.

The polaris lawsuit settlement was another clear example where the committee took the first offer on the table at 10% of the awards required to correct the building defects. This award now looks to be opportunist as the first instalment was not paid on time in Feb 2014. How on earth each sub community will fix their buildings defects with only 10% of the funds required beggers belief.

In closing,  a lot depends on the golf course company and their use of the water in the lakes to irrigate the golf course.

Now that one of the major lakes is now bone dry then it will only be a matter of time before all of the lakes are empty. Now is the time to grap the bull by its horns and clearly challenge the status quo otherwise we will end up with similar messes as other resorts.





Time will tell……………….. But sadly not within the Presidents monthly newsletters as these no longer appear, we wonder why no comments since December 2013!

So much for open and honest transparency and communications!

Tuesday, 15 April 2014

Empty Lakes...............

It appears that IRM are using the lake water to irrigate the golf course:



So when the lakes run empty the golf course will start to suffer:


As owners we all brought into a five star golf resort and time has shown that this has failed to be delivered. If the Committee do not see the state of the lakes as a major issue, then they really should be ashamed.

Tuesday, 1 April 2014

April 2014 Newsfeed........






The sub community AGMs were held last month with only 50 owners attending across the whole resort, not really a good show of strength for the Committee










So many empty chairs!

















In addition a lot of the proposals were not passed:


Hence most of the sub communities were voted on but 15% of the sub communities were not!

For Phase 7 which represents over 20% of the apartments within the resort with 600 owners then only 7 owners across the whole Phase decided to stand for sub community presidents meaning that 4 of the sub communities have no one elected. Not really a great start for Hilary!





We continue to request all owners to boycott the Sub Community elections until such time that all sub community issues are adequately addressed.



It is also quite apparent how many owners throughout the resort are now completely disillusioned by the conduct of the Committee and their "dog eat dog" attitude to not considering material owners issues. In time these issues will be addressed by one way or another.



Legal Action commences against the Committee

As reported by the HRGR Blog:









We have been informed that a group of HRGR owners have, through a lawyer, have taken out a Denuncia against the Committee attempting to have the gardening work stopped and reversed. The owners who have done are local Spanish residents including Sub community Presidents.

To quote

" I consider what they have done to be undemocratic and selfish. What gives them the right to stop what the rest of the resort want, and know is a change for the better, visibly, financially and for the environment? We now have to incur legal expenses to defend this case.

We have had the permission of the Town Hall (they own the land in question) to carry out this work.   In the meantime the work is continuing until the Town Hall order us to stop.

Regards
Ron"

But not for long......................

"
Further to my previous email, regrettably we have had to take the decision to stop the work. This is because, in Spanish law, if a claimant asks for a provisional measure, which the opponents of this change have done, and if the Town Hall doesn’t respond within 30 days, the provisional measure must be executed. This is referred to as an “administrative silence”. As it has now reached 30 days, to stay within the law we must stop the work. It doesn’t mean that there is anything wrong with what we have done, it just means that the Town Hall have not got round to dealing with it.

The decision means that everything will be left as it is until the Town Hall responds. We don’t know how long this will be but, in the meantime 4 gardeners have unnecessarily lost their jobs.

The next steps for us are:
 ·        Isaac is having a meeting with our lawyer.
·         Isaac has arranged a meeting with the Town Hall for 9am on Monday.

Regards
Ron"

Appears to be yet another cock-up by the Committee and Ron yet again despite the Resort Presidents clear 2012 manifesto statement to

"We welcome the concept of adopting Spanish culture and would wish to integrate the various nationalities represented within HR into a semblance of “Spanishness”. We are not interested in being in a little bit of England in Spain and will do all we can to avoid anglicising our resort. I have already been in contact with some of the Spanish community in an effort to establish relationships for the future.
 
We bought in to the concept of a 5* complex and although, like so many, are deeply disappointed that PW did not deliver on their promises, intend to do our best to ensure that we improve the quality and standards of our resort so that the value of all our properties will increase and that those who need rental income will have first class facilities to sell.  "


But then Nigel is clearly afraid to raise his head and comment further on this or for that matter any other subject especially the 1 Million euros of debtors and 250,000 euros of bad debts!!!!!!!








Sports Area Health & Safety



Now that the Community owns the Sports Area then hopefully they will consider the Health and Safety aspects for young children!


PW Building Defects Case
PW have not made the first payment of the settlement, a bureauxfax has been sent to them to give them an extra 15 days (on advice from Montoya the lawyer) and if payment is not made by the beginning of March, we are going back to court. So far no payment has been forthcoming but then what did we expect???????????



Lack of Water Continues.................


Links

HRGR Association
HRGR Grapevine Blog
HRGR Blog
HRGR Eye on Spain
Hacienda Riquelme Blog
Save Our ReSort
HRGR Owners

Sunday, 2 March 2014

Bad Debts still increasing............

Bad Debts



The old bad debts are just not being collected as we are told by the previous President that Resortalia no longer has the contact details for the majority of individual owners. 

This is just not good enough and is why we insist on knowing how many cases are contactable and have been progressed through the courts. As usual, this information is not forthcoming!

Saturday, 1 March 2014

2014 March News Feed...................

2014 March News Feed............


Overview

EUCC
We are fast approaching the AGM's following the screw-ups of the EUCC EGM when the Sub Community Presidents were asked to vote on matters that they were never appointed for. Nevermind, we now have an AGM of the EUCC in March so that they can be formally appointed!

Madness or what?

And where are the official EGM minutes of the meeting and will they ever be published?


Debtors
All the president and Committee had to do over the last 12 months was to focus on collecting the debts instead they have managed to triple the debtors to 1 MILLION EUROs over the last 2 years!

Madness or what?




EUCC EGM v AGM

EGM January 2014:





AGM proposals March 2014:

Debtors

So what has happened over the last 12 months? We stated the following issues some year ago and it is clear little or no progress has been made:



  • The ever increasing level of debtors with insufficient reporting of summary case details and tracking. What was 350,000 euros of debtors 2 years ago is now 1 MILLION EUROS, a complete nightmare and still increasing.


  • Over expenditure in the general community participation which is not shown in the sub community financial statements. Resortalia continue to send out meaningless financial information which is of no use to anyone.


  • Potential changes to the statutes of the community without prior sub community approval. Continued drag and change of direction by the Committee without full explanations or information sharing. The proposed EUCC Statutes change is a clear example whereby the approved statutes have never been translated to all owners.


  • Participation of all owners in the EUCC public areas and compliance with the EUCC Statutes. At least we have an AGM even though an EGM was held beforehand with SCPs that were never elected! Dont suppose the golf course will now start paying their community fees??????????


  • Security of information and compliance with data protection regulations. None existent as usual


  • Competitive tendering of all key contracts with service level agreements in place for performance monitoring. We now, so we are informed, have SLAs in the gardening contract although all owners have yet to see the SLA or even the contract!!!!!


  • Appropriate realistic compensation and resolution to the building structure issues. We have an imposed settlement although PW have again not paid the first instalment. What a complete waste of time and clearly shows how out of their depth the Committee are. Still no repainting of the buildings 7 years after they were built!


  • The water runoff issues to the sports area car park need to be resolved together with the removal of the floodlights. No progress yet again for another year!


  • The workers compound needs to relocated as per the submitted Resort plans and replanted or screened off.
    No progress yet again for another year!


  • The chemical risks identified within the resort require immediate actioning. More material concerns highlighted with yet no further progress!


  • The eroding hills in front of the Sub Communities need to addressed ASAP especially in light of the recent earthquake.
    No progress yet again for another year!


  • The sinking and cracking swimming pools. The cracks are still there and there is no money to fix the problems!


  • The desert conditions in which the Resort is built needs to drive a sustainability plan on how we use less brought-in resources and assess alternatives such as LED lighting, solar energy and rain run-off capture. No progress yet again for another year!

So overall a complete disaster having spent yet another 3m euros within the resort and seen debtors rising to 1m. 

 

It is as if we have given the Committee the keys to the "sweet shop" and they have fully enjoyed their time together. 


Now is the time to hold the Committee to account and to push the one key issue throughout the whole resort:  

DEBTORS

 

DEBTORS

 

DEBTORS

 

What is the purpose of a Sub Community President?

It is now a number of years that we, as owners, have been  Sub Community Presidents and in all of that time we have never been asked to vote on any aspect of the community apart from the election of a phase president.  Another Sub Community President has also told us in five years he has never received any communications from his owners until recently. Other presidents have also clearly stated that they were appointed to the committee as no else volunteered and someone had to do it to make up the numbers although they would prefer not to be involved.

Some of the 9 out of 78 sub community presidents who make up the Committee believe that they are the only wise people who know best and accordingly the remaining 69 sub community presidents are never directly communicated too, never asked for their advice and opinions and never included in the voting process for the community.

This is probably fair enough on mundane matters however on new debtor’s policies, Resortalia retendering, lift contract and gardening contract renewals etc which are the direct responsibility of each sub community president, then this is uncalled for and should be challenged in the spirit of open and honest transparency.

However, any criticism of the "wise" 9 is just not acceptable and even when a sub community president raises an owner’s issue affecting the community, which they are fully entitled too either under the statutes or HPA, then they are banned from communicating this any further amongst fellow owners.

In conclusion, not really a democratic open and transparent process.